Refund Policy

Thank you for registering with Phoenix Educational Zone. We understand that circumstances may change, and we have established the following refund policy to provide clear expectations regarding application fees, registration fees, and tuition payments.

The application fee is non-refundable under all circumstances.

The registration fee is refundable according to the following schedule:

• Within 10 calendar days of payment: 100% refund.
• After 10 calendar days, but before the first day of classes: 50% refund.
• On or after the first day of classes: No refund.

Tuition refunds are based on the following timeline for the upcoming school year:

• On or before July 15: 100% refund.
• After July 15, but before the first day of classes: 75% refund.
• From the first day of classes through the end of the third week of the academic term: 50% refund.
• After the third week of the academic term: No refund.

Approved refunds will be issued using the original method of payment whenever possible. Please allow 7–14 business days for refunds to be processed, although processing times may vary depending on your financial institution or payment provider.

If Phoenix Educational Zone cancels a class or program and no suitable alternative is offered, participants will receive a full refund of any tuition and registration fees paid for the canceled class.

All refund requests must be submitted in writing by email or through the designated contact listed below. The effective date of the refund request will be the date it is received by Phoenix Educational Zone.

By completing your registration and payment, you acknowledge that you have read and agree to this Refund Policy.